Be in control of your computer repairs with
Renew's professional quality computer repair services.
Payment Methods
Shipping
Methods
All
orders require 24-48 hours processing time before shipping.
RENEW
Computer does not process orders during weekends or holidays.
No
deliveries will be made on Saturday or Sunday.
RENEW
Computer does not guarantee same day shipping.
RENEW
Computer does not offer International/Canadian shipping options at this time.
Exact
delivery times to
Price
Matching
RENEW
Computer does not price match competitors.
For your convenience, all of our most current pricing is listed on our
web site and updated in real-time. Prices are non-negotiable.
Cross-Ship
RENEW
Computer will cross-ship if the following criteria is
met:
The
customer first agrees to purchase the replacement item.
The same
make / model item is in stock. Return shipping costs are the sole
responsibility of the customer. Return shipping is a service paid to a shipping
courier so they will transport your authorized return to RENEW Computer.
Under no
circumstance will RENEW Computer cross-ship merchandise beyond 30 days from the
original invoice date.
Sales
Tax
Sales tax
is only required for orders shipping into states where we have or may have
nexus for state tax purposes under applicable laws. Therefore all orders
shipping into
Product
Testing
RENEW
Computer, like other e-tailers, ships items in the
condition they were received from the original manufacturer/distributor/refurbisher. RENEW Computer does not conduct product
testing before shipping any merchandise, unless explicitly stated in the item
description.
Money
Back Guarantee/Refund Policy
Buy with
confidence from RENEW Computer. Every item sold comes with a 30-day warranty
unless otherwise stated and buyers may return any item for any reason within 15
days.
If you
need to return an item, simply login to your account, view the order using the
"Complete Orders” link under the “My Account” menu and click the Return
Item(s) button.
All
returns must have a RMA number clearly marked on the return label or on the box
itself or it will be rejected. All returns are subject
to inspections/testing. Return tracking information must be provided to RENEW
Computer.
RMA
numbers issued will only be valid for 10 business days from issuance date and
must be received within the 10 days to RENEW Computer in order for credit to be
issued.
All DOAs (or) wrong parts must be reported within 5 days from
receipt.
DOA parts
due to “cosmetically unacceptable” are subject to quality control inspection
prior to credit issuance.
Warranty
Policy
Warranty
policy is to replace any tested parts that break (or) fail within 30 days but
that worked initially.
Warranty
is for replacement only unless replacement is not available; in this case a
refund will be issued.
Buyer is
responsible for all shipping charges and all returns must be properly packaged
in original packaging and fully insured.
Physical
Damage Policy
Physical
damage to any product purchased at RENEW Computer will effectively void warranty
coverage. Physical damage includes but is not limited to improper handling
and/or any other type of damage sustained by irregular usage.
Restocking
Fee
A 25%
restocking fee will be applied to all returns for refund. If a product is
returned for DOA and no replacement product is available, no restocking fee
will apply. Shipping charges are non-refundable. No refunds after 15 days.
Technical
Support
RENEW
Computer does not offer any sort of technical assistance. We cannot offer
advice on compatibility of items, make product recommendations,
provide technical support or sales advice. We post all of the information the
manufacturer provides us with for your convenience. Please contact the
manufacturer directly for accurate answers to your technical questions or for
additional information or specifications that are not posted at RENEW Computer.
Processing
Time
You can
expect your order to be processed within approximately 24-48 hours, provided
the items are in stock and there are no problems with payment verification.
RENEW Computer does not guarantee same day-shipping. Orders are not processed
on weekends and holidays.
Back-orders
RENEW
Computer does not sell backordered merchandise. We will never purposely charge
a customer for an item that we do not physically have in stock at the time of
purchase. Occasional inventory discrepancies may occur due to inaccurate
inventory counts or possibly because the last few items on our shelves are
damaged and/or not in a condition that we can in good faith sell to a customer.
In that instance, we will refund your credit/debit card for the item, along
with any applicable tax fees and shipping charges. An automated email will also
be sent to your RENEW Computer login to alert you of the situation.
Order
status
RENEW
Computer will keep you informed of your order status via e-mail. All tracking
information will be emailed to your RENEW Computer ID once your order has
shipped (except when an APO/FPO is the shipping destination). You may also
acquire your order status and other live updates by logging in to your account
on our website.
Security
Security
is our number one priority. All on-line transactions are sent through our
secure server and encrypted with 128-bit technology. Once we receive your
information through the internet, only trusted, authorized employees will
process the payment to make sure your information is handled with the utmost
level of security.
Privacy
RENEW
Computer respects your privacy. We will not under any circumstances sell or
release your information to anyone except as outlined in our privacy policy.
All of the information obtained from our web site will be used for processing
purposes only. The only e-mails you will receive from RENEW Computer are
updates to any recent orders and/or returns.
Safe
Shopping Guarantee
Fair
Credit Billing Act: We guarantee that every online transaction you make will be
100% safe. This means you pay nothing if unauthorized charges are made to your
card as a result of shopping at our online store. Under the Fair Credit Billing
Act, your bank cannot hold you liable for more than $50.00 for fraudulent
charges. If your bank does hold you liable for any of this $50.00, we will
cover the entire liability for you, up to the full $50.00. We will only cover
this liability if the unauthorized use of your credit card resulted through no
fault of your own from purchases made while using our secure server. In the
event of unauthorized use of your credit card, you must notify your credit card
provider in accordance with its reporting rules and procedures.
Change
orders
You may
request a change to your order provided the order has not already been charged
to your account. Please call
Cancel
orders
You may
request than an order be cancelled provided the order has not already been
processed and shipped. Simply call
Unfortunately,
we do not currently have a reseller or discount program available at this time.
RENEW Computer currently already negotiates the best possible price for you,
and offers these great discounts to all of our customers through our web site.
Anytime we receive any specials or promotions, we will immediately post them on
our web site for you to take advantage.
Product
listings
RENEW
Computer strives for accuracy in all item descriptions, photographs,
compatibility references, detailed specifications, pricing, links and any other
product-related information contained herein or referenced on our website. Due
to human error and other determinates we cannot guarantee that all item
descriptions, photographs, compatibility references, detailed specifications,
pricing, links and any other product-related information listed is entirely
accurate, complete or current, nor can we assume responsibility for these
errors. In the event a product listed on our website is labeled with an
incorrect price due to some typographical, informational, technical or other
error, RENEW Computer shall at its sole discretion have the right to refuse
and/or cancel any order for said product and immediately amend, correct and/or remove
the inaccurate information. Additionally, all hyperlinks to other websites from
RENEW Computer are provided as resources to customers looking for additional
information and/or professional opinion. RENEW Computer does not assume
responsibility for the claims and/or representations made on these or any other
websites.
Product
Revisions
RENEW
Computer is not responsible for changes or variations in product specifications
and/or physical appearance. In the interest of our customers, RENEW Computer
puts forth its best efforts to ensure that all product information is
up-to-date and factual. Unfortunately there are varying determinates which,
although infrequent, could cause the information on our website to become
outdated without our immediate knowledge. This includes but is not limited to
new versions or revisions, color deviations, retail package alterations and
other variations that may be considered inconsequential by the manufacturer.
RENEW Computer relies on the manufacturer to communicate these differences.
Presently we have no way of alerting customers prior to purchase in the event
the manufacturer fails to do so. Consequently, RENEW Computer will not be held
responsible for product revision changes.
PURCHASE
AGREEMENT
By
accepting delivery of any product delivered from RENEW Computer ("RENEW
Computer"), you ("Customer") agree to be bound by the terms and
conditions listed below. You and RENEW Computer agree that the following terms
and conditions are the exclusive terms governing the sales transaction between
Customer and RENEW Computer. Any attempt to alter, supplement, modify or amend
these terms and conditions by the Customer will be considered a material
alteration of this agreement and, therefore, are null and void. In addition,
these terms and conditions are subject to change at any time, without prior
written notice. Therefore, please check these terms and conditions carefully
each time you place an order with or accept delivery of any goods from RENEW
Computer.
Satisfaction
Guarantee
RENEW
Computer offers our Customers a 15-day satisfaction replacement or refund
guarantee on all purchases,
To take
advantage of RENEW Computer's satisfaction guarantee, the Customer must comply
with the Product Return Procedure detailed below. Any breach of RENEW
Computer's Return Policy Procedure will result in the loss of RENEW Computer's
refund/replacement guarantee. Furthermore, all return shipments not in
compliance with these instructions will be rejected.
Product
Return Procedure
To return
a product in compliance with RENEW Computer's satisfaction guarantee, you must
obtain a Return Merchandise Authorization ("RMA") number within the
guarantee return period for the product (described above). RENEW Computer will not accept returns
without prior authorization and a RMA number. Once issued, RMA numbers are
valid for 10 days within which return products must be received by RENEW
Computer. RMA numbers will not be extended or reissued. Customer should
prominently display the RMA number(s) on the shipping label of boxes containing
the returned product.
Customer
is solely responsible for shipping any returned product to RENEW Computer.
Customer agrees to use only reputable carriers capable of providing proof of
delivery and insurance for the entire value of the shipment. Customer agrees to
bear all shipping and insurance charges and all risk of loss for the return
product during shipment. Customer agrees that all returned products will be
100% complete, in re-saleable condition, and will include the original packaging
material, manuals, blank warranty cards, and other accessories provided by the
manufacturer. If any component of the returned product is missing, RENEW
Computer's Return Procedure will be breached and RENEW Computer may in its sole
and absolute discretion reject the entire return or choose to impose additional
charges against the customer for replacement of the missing component(s).
RENEW
Computer will not refund to Customer the original shipping charges. In
addition, RENEW Computer will assess a 25% restocking fee against the
Customer's account on all returns for refund.
Warranties;
All product sold "AS-IS" or "With All Faults"
RENEW
COMPUTER IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY RENEW COMPUTER ARE NOT
MANUFACTURED BY RENEW COMPUTER. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH
MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). RENEW
COMPUTER ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE
MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER
SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. RENEW
COMPUTER MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE
PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. RENEW COMPUTER DISCLAIMS ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE
USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS
SOLD THROUGH RENEW COMPUTER ARE SOLD "AS-IS" OR "WITH ALL
FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS
IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION,
OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT
THE MANUFACTURER, DISTRIBUTOR, OR RENEW COMPUTER, ASSUMES THE ENTIRE COST OF
ALL NECESSARY SERVICING OR REPAIR.
Limitation
of Liability
IN ALL
CIRCUMSTANCES RENEW COMPUTER'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE
PRICE OF THE PRODUCTS SOLD. RENEW COMPUTER SHALL NOT, UNDER ANY CIRCUMSTANCES,
BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION,
OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY
LIMIT. RENEW COMPUTER SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES
AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS
OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT RENEW COMPUTER
HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
General
Terms and Conditions
Orders
An order
is not binding upon RENEW Computer until it is accepted; RENEW Computer must
receive payment before it will accept an order. Payment for product(s) ordered
is due prior to shipment. Customer can make payment by credit card, or some
other method prearranged with RENEW Computer. You agree to pay the amount(s)
due as specified on the invoice, and you agree to pay interest on all past-due
sums at a rate of 1.5% per month or the highest rate allowed by law, whichever
is greater.
Shipping
Charges
Your
total cost for purchase of any product will include shipping and handling
charges shown on the RENEW Computer invoice.
Risk
of Loss
RENEW
Computer will arrange for shipment of ordered product(s) to the Customer, Free
On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting
software-- and risk of loss passes to the Customer upon delivery to the
carrier. RENEW Computer reserves a purchase money security interest in the
product(s) until its receipt of the full amount due. Customer agrees to allow
RENEW Computer to sign appropriate documents on Customer's behalf to permit
RENEW Computer to protect its purchase money security interest. Title to
software will remain with the licensor(s). All software is provided subject to
the license agreement of the software maker. Customer agrees to be bound by any
software license agreement once the seal on the package is broken. RENEW
Computer will advise Customer of estimated shipping dates, but RENEW Computer
will, under no circumstances, be responsible for delays in delivery, and
associated damages, due to events beyond its reasonable control, including
without limitation, acts of God or public enemy, acts of federal, state or local
government, fire, floods, civil disobedience, strikes, lockouts, and freight
embargoes.
Governing
Law and Jurisdiction
Any
dispute arising out of or related to these Terms and Conditions or the sales
transaction between RENEW Computer and Customer shall be governed by the laws
of the State of
Severability
If any
provision contained in this agreement is or becomes invalid, illegal, or
unenforceable in whole or in part, such invalidity, illegality, or
unenforceability shall not affect the remaining provisions and portions of this
agreement, and the invalid, illegal, or unenforceable provision shall be deemed
modified so as to have the most similar result that is valid and enforceable
under applicable Georgia law.
Waiver
The
failure of either party to require performance by the other party of any
provision of this agreement shall not affect in any way the first party's right
to require such performance at any time thereafter. Any waiver by either party
of a breach of any provision in this agreement shall not be taken or held by
the other party to be a continuing waiver of that provision unless such waiver
is made in writing.
Entire
Agreement
These
terms and conditions, together with RENEW Computer's invoice regarding the
products ordered by Customer, are the complete and exclusive agreement between
RENEW Computer and Customer, and they supersede all prior or contemporaneous
proposals, oral or written, understandings, representations, conditions,
warranties, and all other communications between RENEW Computer and Customer
relating to the subject products. This agreement may not be explained or
supplemented by any prior course of dealings or trade by custom or usage.