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Warranty Policy

Warranty policy is to replace any tested parts that break (or) fail within 90 days but that worked initially.

Warranty is for replacement only unless replacement is not available; in this case a refund will be issued.

Buyer is responsible for all shipping charges and all returns must be properly packaged in original packaging and fully insured.

Money Back Guarantee/Refund Policy

Buy with confidence from RENEW Computer. Every item sold comes with a 90-day warranty unless otherwise stated and buyers may return any item for any reason within 15 days.

If you need to return an item, simply login to your account, view the order using the "Complete Orders” link under the “My Account” menu and click the Return Item(s) button.

All returns must have a RMA number clearly marked on the return label or on the box itself or it will be rejected. All returns are subject to inspections/testing. Return tracking information must be provided to RENEW Computer.

RMA numbers issued will only be valid for 10 business days from issuance date and must be received within the 10 days to RENEW Computer in order for credit to be issued.

All DOAs (or) wrong parts must be reported within 5 days from receipt.

DOA parts due to “cosmetically unacceptable” are subject to quality control inspection prior to credit issuance.

Physical Damage Policy

Physical damage to any product purchased at RENEW Computer will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

Restocking Fee

A 25% restocking fee will be applied to all returns for refund. If a product is returned for DOA and no replacement product is available, no restocking fee will apply. Shipping charges are non-refundable. No refunds after 15 days.

Technical Support

RENEW Computer does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at RENEW Computer.