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How do I return an item?

Buy with confidence from RENEW Computer. Every item sold comes with a 90-day warranty unless otherwise stated and buyers may return any item for any reason within 15 days.

If you need to return an item, simply fill our our Return Merchandise Authorization (RMA) Form or call us toll free at 1.866.925.7315. Please give a brief description of the problem with your order and your order number. After reviewing your return request, RENEW will email you an RMA number and additional instructions for return.

All returns must have a RMA number clearly marked on the return label or on the box itself or it will be rejected. All returns are subject to inspections/testing. Return tracking information must be provided to RENEW Computer.

RMA numbers issued will only be valid for 10 business days from issuance date and must be received within the 10 days to RENEW Computer in order for credit to be issued.

All DOAs (or) wrong parts must be reported within 5 days from receipt.

DOA parts due to “cosmetically unacceptable” are subject to quality control inspection prior to credit issuance.

You can visit our full Return Policy for more information.