Your cart:
(0 items: $0.00) 





Nextag Seller


  




Terms and Conditions

Payment Methods

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)

Shipping Methods

  • FedEx
  • UPS
  • DHL
  • USPS

All orders require 24-48 hours processing time before shipping.

RENEW Computer does not process orders during weekends or holidays.

No deliveries will be made on Saturday or Sunday.

RENEW Computer does not guarantee same day shipping.

RENEW Computer does not offer International/Canadian shipping options at this time.

Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

 

Price Matching

RENEW Computer does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.

Cross-Ship

RENEW Computer will cross-ship if the following criteria is met:

The customer first agrees to purchase the replacement item.

The same make / model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to RENEW Computer.

Under no circumstance will RENEW Computer cross-ship merchandise beyond 90 days from the original invoice date.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Georgia will be charged applicable sales tax according to your area's tax rate.

Product Testing

RENEW Computer, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor/refurbisher. RENEW Computer does not conduct product testing before shipping any merchandise, unless explicitly stated in the item description.

Money Back Guarantee/Refund Policy

Buy with confidence from RENEW Computer. Every item sold comes with a 90-day warranty unless otherwise stated and buyers may return any item for any reason within 15 days.

If you need to return an item, simply login to your account, view the order using the "Complete Orders” link under the “My Account” menu and click the Return Item(s) button.

All returns must have a RMA number clearly marked on the return label or on the box itself or it will be rejected. All returns are subject to inspections/testing. Return tracking information must be provided to RENEW Computer.

RMA numbers issued will only be valid for 10 business days from issuance date and must be received within the 10 days to RENEW Computer in order for credit to be issued.

All DOAs (or) wrong parts must be reported within 5 days from receipt.

DOA parts due to “cosmetically unacceptable” are subject to quality control inspection prior to credit issuance.

Warranty Policy

Warranty policy is to replace any tested parts that break (or) fail within 90 days but that worked initially.

Warranty is for replacement only unless replacement is not available; in this case a refund will be issued.

Buyer is responsible for all shipping charges and all returns must be properly packaged in original packaging and fully insured.

Physical Damage Policy

Physical damage to any product purchased at RENEW Computer will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

Restocking Fee

A 25% restocking fee will be applied to all returns for refund. If a product is returned for DOA and no replacement product is available, no restocking fee will apply. Shipping charges are non-refundable. No refunds after 15 days.

Technical Support

RENEW Computer does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at RENEW Computer.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. RENEW Computer does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Back-orders

RENEW Computer does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your RENEW Computer login to alert you of the situation.

Order status

RENEW Computer will keep you informed of your order status via e-mail. All tracking information will be emailed to your RENEW Computer ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

RENEW Computer respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from RENEW Computer are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call 866-925-7315 during RENEW Computer's hours of operation to request a change to your order. Please have your sales order or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders

You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 866-925-7315 during RENEW Computer's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers

Unfortunately, we do not currently have a reseller or discount program available at this time. RENEW Computer currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.

Product listings

RENEW Computer strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, RENEW Computer shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from RENEW Computer are provided as resources to customers looking for additional information and/or professional opinion. RENEW Computer does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions

RENEW Computer is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, RENEW Computer puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. RENEW Computer relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, RENEW Computer will not be held responsible for product revision changes.

PURCHASE AGREEMENT

By accepting delivery of any product delivered from RENEW Computer ("RENEW Computer"), you ("Customer") agree to be bound by the terms and conditions listed below. You and RENEW Computer agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and RENEW Computer. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from RENEW Computer.

Satisfaction Guarantee

RENEW Computer offers our Customers a 15-day satisfaction replacement or refund guarantee on all purchases,

To take advantage of RENEW Computer's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of RENEW Computer's Return Policy Procedure will result in the loss of RENEW Computer's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

To return a product in compliance with RENEW Computer's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). RENEW Computer will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 10 days within which return products must be received by RENEW Computer. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to RENEW Computer. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, RENEW Computer's Return Procedure will be breached and RENEW Computer may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

RENEW Computer will not refund to Customer the original shipping charges. In addition, RENEW Computer will assess a 25% restocking fee against the Customer's account on all returns for refund.

Warranties; All product sold "AS-IS" or "With All Faults"

RENEW COMPUTER IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY RENEW COMPUTER ARE NOT MANUFACTURED BY RENEW COMPUTER. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). RENEW COMPUTER ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. RENEW COMPUTER MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. RENEW COMPUTER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH RENEW COMPUTER ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR RENEW COMPUTER, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES RENEW COMPUTER'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. RENEW COMPUTER SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. RENEW COMPUTER SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT RENEW COMPUTER HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

General Terms and Conditions

Orders

An order is not binding upon RENEW Computer until it is accepted; RENEW Computer must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with RENEW Computer. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

The Purchaser shall be responsible for all sales prices and shipping expenses attached to their product of purchase. If you fail to pay for shipping or product charges, RENEW Computer, Inc. reserves the right to charge the purchaser for all charges to their account. If shipping on a personal shipping account, purchaser is fully liable for shipping charges and shall be charged directly to their credit card if their shipping account number does not go through. RENEW Computer, Inc. does not take responsibility for fraudulent shipping account usage performed by their customers. In the event a customer uses a fraudulent or stolen shipping account to pay for shipping expenses, they will be charged directly for the full cost of shipping & handling, and RENEW Computer, Inc. shall issue a credit to the misused shipping account in the amount of the incorrect charges. Your total cost for purchase of any product will include shipping and handling charges shown on the RENEW Computer invoice.

Risk of Loss

RENEW Computer will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. RENEW Computer reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow RENEW Computer to sign appropriate documents on Customer's behalf to permit RENEW Computer to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. RENEW Computer will advise Customer of estimated shipping dates, but RENEW Computer will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between RENEW Computer and Customer shall be governed by the laws of the State of Georgia, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. RENEW Computer and Customer consent to the exclusive jurisdiction and the exclusive venue of the Superior Courts of the State of Georgia, Gwinnett County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against RENEW Computer that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Georgia law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with RENEW Computer's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between RENEW Computer and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between RENEW Computer and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.